c/o Matrix Logistics Solutions Ltd Unit 36 New Harbours Deck New Harbours Gibraltar
Opening Hours
Mon-Fri: 09:00-17:00
Sat-Sun: Closed
Holidays: Closed
Note: DHL EXPRESS EASY not available from this location.
Import Guidelines
DHL Express Import Guidelines
Shipping guidelines, standard prohibitions and restrictions to consider when sending express shipments to Gibraltar.
Prohibited Commodities for Gibraltar
All items violating British trademarks/copyrights are prohibited. Animal skins Antiques Asbestos Furs Imitation Ivory Pirated Products Pornography Precious metals & stones
The following commodities are not acceptable for transport by DHL under any circumstances. This is a result of a policy decision, following the full consideration of Operational, Legal and Risk Management implications. Animals Antiques (breakable and/or fragile) Asbestos Bullion Currency Firearms, parts thereof and ammunition Furs Hazardous or combustible materials (as defined in IATA Regulations) Human remains, including ashes Jewelry, precious metals and stones Narcotics (illegal) Property, the carriage of which is prohibited by any law, regulation or statute of any federal, state or local government of any country to or through which the shipment may be carried.
Shipping Commodities – What You Need to Know
Certain commodities are considered as “Non-Document” and need to be accompanied by an invoice and, in some cases, additional customs documentation. Other commodities are considered simply as a “Document” and only require a DHL Waybill to be completed. The following list explains what you need to do in order to ship various commodities.
Document Commodities (Require only DHL Waybill)
Airline tickets, issued/validated Annual reports Blueprints Cash letters (NI) Charts/graphs Cheques, cashier (NI) Deeds Documents, general business Invoices, not blank Manuals, technical Manuscripts Money orders (NI) Music, printed or manuscript Pamphlets Passports Photos as part of business reports Plans/drawings-arch/indust/eng. pur Price lists Ship manifest-computer generated Shipping schedules Visa applications
Commodities where you should contact your local Customer Service advisor to clarify shipping requirements
Animal products Computer software Dangerous goods, haz. or comb. mats Diskettes Grain samples Jewellery, costume Medical samples Perishables Personal effects Stationery
All other commodities are Non-Document in nature and should be accompanied by a DHL Waybill and an Invoice.